What are the most common claims against web designers or web developers?

• Breach of contract – Allegations the website fails to meet the contractual provisions, including matters such as missed deadlines, non-compliance, non-performance and failure to meet uptime requirements.
• Cyber-attacks – Incidents affecting either your website or your client’s (where you are liable).
• Counter claims and tactical litigation – Increasingly claims are being made tactically, for instance, by clients with cash flow challenges who make unfounded allegations in a bid to get your business to write off or reduce genuine invoices.
• AdWords – Whilst not always within the services provided by web designers and web developers, a common source of claims relates to Google AdWords, where clients allege inadequate returns on investment or overspend.

Watch this video where we visit some of the claims we have seen made under a web designers professional indemnity policy.